Consumer refund policy · August 22, 2026
Refund policy.
This policy explains how to request review of a charge for the $19.95 USD one-time digital Atlas Intelligence Report and what a refund means for report access.
Requesting a refund review
Contact support@myatlasreport.com using the purchase email and include the transaction reference from your receipt. Describe the issue, such as a duplicate charge or inability to access the report after using recovery and support. Do not send payment-card details or assessment answers.
Review and applicable rights
Refund requests are reviewed case-by-case; approval is not guaranteed. Atlas reviews the purchase and access records relevant to the request and honors any refund rights required by applicable law. This policy does not limit rights that cannot legally be limited. Atlas does not promise a fixed provider processing or bank-posting time.
Partial refunds
If the payment provider verifies a partial refund, Atlas records the cumulative refunded amount and keeps the report entitlement active. The existing saved report remains available through the protected web, PDF, and recovery paths.
Full refunds and chargebacks
If the payment provider verifies that the full purchase amount has been refunded, Atlas revokes the report entitlement. A terminal chargeback also revokes access. After revocation, the protected web report, a fresh PDF download, and recovery access are unavailable.
Saved report record
A refund changes access; it does not delete or regenerate the immutable report snapshot created for the transaction. Atlas may retain that record for transaction integrity, support, security, and applicable operational or legal requirements.